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Members FAQ

How am I billed for my subscription?

You will be automatically billed at the end of each billing cycle, either monthly or annually depending on the plan that you purchased.

How do I update my billing information?

Sign into your account and visit the account page on the top left of your screen. Scroll down to find the blue bar titled ‘Update Credit Card Details.” Alternatively, you can use the portal for our payment processor here to update your card information and access receipts for previous bills.

Where do I find a receipt?

If you subscribed using a credit card, please visit the portal for our payment processor here and enter the email address you used to subscribe to receive a verification code. If you subscribed using PayPal, please refer to your Paypal account.

How do I change my email address/username/password?

Sign into your account and visit the account page on the top left of your screen. Scroll down to find the respective account information you want to update, and input your new information in the form. Click the red button titled ‘Save Profile Changes.’

I forgot my password. How do I reset it?

On the login page, click ‘Lost Password.’ Enter the email address associated with your account to receive a link to reset your password.

How do I update my email preferences?

Sign into your account and visit the account page on the top left of your screen. Scroll down and check or uncheck the boxes corresponding to the emails you wish to receive or stop receiving. Click the red button titled ‘Save Profile Changes.’

What is the cancellation policy?

You can cancel your paid subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Each billing cycle is four weeks, so your access will continue for the remainder of the current four-week period.

How do I cancel my subscription?

Sign into your account and visit the account page on the top left of your screen. Scroll down to the bottom of the page and click ‘Cancel your subscription.’ Follow the instructions. Automated billing will automatically cease once your subscription is canceled. You will still be able to access your account until the end of the billing period.

My account says it was canceled but I want to continue my subscription. Where do I go to do that?

You can renew your monthly subscription here or an annual subscription here.

How do I contact support?

Support requests can be emailed to [email protected] or called in to (512) 763-0397.